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Old November 9th, 2013, 04:49 AM   #21
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Default Re: Poker Night 2 items not working

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Originally Posted by Brendson View Post
Answer above.
Im almost certain I do have a shift account. Thats how I think I got some of my gold keys and some other shift codes I've gotten so far, right?
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Old November 15th, 2013, 07:20 PM   #22
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Default Re: Poker Night 2 items not working

Well at least some of you have managed to get it fixed via re-downloading or through customer support. I've tried both with no luck. I even tried a new game on a different computer with better internet and still nothing. My customer support rep basically said "yeah we know it's a problem, we're looking into it." I thought, thanks for reiterating what I already know, I'm so glad I went through the hassle of submitting support ticket!
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Old November 16th, 2013, 06:19 PM   #23
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Default Re: Poker Night 2 items not working

I didn't get nothing fixed. Im mad as heck that I bought that stupid game. Freaking waste of money! We have tons of free poker games on xbox. I bought that one for the dlc on Border2. Didn't know it was a scam. Bad enough I have to sit there and listen to all the damn characters talk their nonsence before they throw down the card only to NOT get the heads at the end. Everyone keep pointing me in the wrong direction oh msg gearbox of msg shift blah blah blah and oh maybe you dont have a f'ing shift account! Like they haven't been told by every other mofo that their crap DONT WORK!!!!! ARRGGGGGHHHHHH B.S Just a lil mad
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Old December 6th, 2013, 05:51 AM   #24
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Default Re: Poker Night 2 items not working

Same problem.

Any new known fixes other than hopping on the customer service carousel?
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Old December 6th, 2013, 08:33 PM   #25
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Default Re: Poker Night 2 items not working

Oh yea I should have come one here and let you know. I DID get my heads from gearbox about a month ago. I just contacted them through support and let them know what was going on. After letting them know I did everything correctly I sent them my e-mail matching the Xbox shift code account and they unlocked ALL the heads for me and I only unlocked two. It took a few days. After all that trouble I don't even use them... but it was the principal of it all.
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Old December 6th, 2013, 09:01 PM   #26
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Default Re: Poker Night 2 items not working

I also e-mailed James daily on status updates. James is the customer support rep helping me with my problem. He actually unlocked the heads for my wrong account at first which is why it took so long. After I gave him the right email address to the account I needed unlocked it was about a day before it was fixed. I wish I put in Borderlands BEFORE I answered the customer service survey just shoot them a msg. Gearbox Software Support <support@gearboxsoftware.com>;
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Old December 6th, 2013, 10:47 PM   #27
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Default Re: Poker Night 2 items not working

well I have nothing but praise for gearbox customer support really.

still refuse to use it unless absolutely necessary
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Old December 7th, 2013, 01:38 PM   #28
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Default Re: Poker Night 2 items not working

I just bought pokernight2, didn't see anyway to unlock stuff for borderlands. How does it work?
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Old December 7th, 2013, 07:26 PM   #29
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Default Re: Poker Night 2 items not working

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I just bought pokernight2, didn't see anyway to unlock stuff for borderlands. How does it work?
nobody knowwwws *scooby sound*
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Old February 1st, 2014, 01:29 PM   #30
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Default Re: Poker Night 2 items not working

Can somone please tell me how i send them a support ticket? I would really love to get the heads that i payed for cuz i only bought the game for the heads and i cant get them.
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