Right. I feel like I’ll need to set the records straight, at whatever consequence that may have.
First, allow me to concede the point that GBX, like any other organization are not perfect. There are plenty of decisions made that I disagree with; and that boils down to the fact that there is no entity in existence I always agree with. I disagree with the Missus, none the less the forum I mod for. I expect disagreement in everything, it is a facet of life.
That doesn’t make me appreciate anything any less.
There is a rather naive folly in characterizing an organization which spends hundreds of hours of man power (monthly) in order to process and implement changes to fit to end user demands.
Happy customers is their business. They’re not commodities tradesmen, and they’re far from the ‘giant’ in the industry to the point that they could afford to be uncaring about customer needs/demands.
And as some one who deals with customers on a daily basis (roughly around 50~80 a day), I can say the following. It is very easy to tell who actually cares to offer a meaningful critique and who is creating a criticism for the sake of some basic hustle.
But the folks at GBX have more poise and grace than I do, because when some one comes to my shop with a bottle half filled with water attempting to pawn it of a ‘corked-wine’ I don’t give them the effort and time gearbox does, I just give them a choice of four letter words that they can use as a parting.
And hell. Business is still really damn good. It could be that I sell the last legal drug, or because treating your customers right, or rather your genuine customers, always pays off at the end.
Yes, of course Gearbox are ‘in it for the money’. Every business is in it for that. I don’t think I need to remind everyone that this is their profession. Who is this great altruist here who has been attending their vocation pro bono for the betterment of humanity?
But you do end up caring for your fans. In the same way I do genuinely love my customers. You end up caring a lot. Why? Because they are the people who helped you make ends meet. They’re the people who spend their hard earned dollars on you, and you learn to appreciate that. Just as any fan would learn to appreciate that what GBX did took time an effort.
And I can attest to it, because I saw it first hand. Please criticize their work all you want, but becoming personal and getting in to their morality, while I’m looking first hand at all they do for their fans is when it becomes unacceptable.
Oh, and what I love? They don’t advertise it. They don’t make some press release. I’ve witnessed them make efforts on behalf of their user base that they purposefully didn’t make a fuss about. Because if they’d blast their good deeds, it would’ve been nothing more than a bow for a round of applause. A gimmick.
I’m at work a odin-damned total of 80 hours a week. I’m not being remunerated by GBX in any manner shape or form. I do this because a company who I’ve seen, first hand, strive to care for their users and players deserves something back from the community. And while I cannot speak on behalf of others, I try to do my part.
It rings of petulance to imply that there is some dastardly conspiracy being executed by an industry competitor who is out number 10-1 by most of it’s competitors, and still has managed to produce quality games.
Rule number one of artistic critique is to criticize the work not the individual. As the latter usually shows you have nothing insightful to say about the prior.