Well, the patch notes clearly say a new character was added 5/23/16 with this update.
And her release date is clearly 5/24.
Just like the release date for the game was clearly 5/3 but you could download it before-hand…
Literally makes no sense, what kind of comparison is that?
Anyway, you can clearly see it at the beginning of the patch notes:
PATCH NOTES
MAY 23, 2016
NEW CONTENT:
-NEW CHARACTER
I’d like some clarity that’s all.
LOL its not similar at all. Pre-loading a game and waiting for launch is completely different than actually downloading a patch and waiting for the servers coming back up. If the entirety of the patch notes are in game, except Alani, its a bit misleading. Personally, I’ve seen on FB and Twitter that 5/24 is Alani early access for Season Pass holders… that being said, I wouldn’t have expected anything different, If I didn’t see “Added new character” in the patch notes… the patch that dropped 5/23… the PATCH THATS LIVE RIGHT NOW!
I think when the patch hits she will hit. Whether you can unlock her or not until tomorrow, no idea. I’ve heard rumors of it all going down sometime this evening. I keep just going into command and trying to sort by faction to see if the patch has been implemented. No luck yet.
You can start complaining (and I might join you) when it’s 25/5. No one said 00:01 24/5. Also, since Gearbox is stationed in Dallas, I would look at their timezone. They are roughly 6 hours behind Europe. It’s still 23/5 there now.
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If you look at the news article in relation to Alani, it states the she will be available on 05/24 9 AM PDT.
•Alani Early Access: May 24th starting at 9am PDT for all regions
•Alani Official Release: May 31st starting at 9am PDT for all regions
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Digital Deluxe and Season Pass holders will not only be able to instantly unlock Alani using a Hero Key (more on these keys below), they will also be able to play Alani early starting on Tuesday, May 24th!
Alani Early Access: May 24th starting at 9am PDT for all regions
Alani Official Release: May 31st starting at 9am PDT for all regions.
Seems pretty clear to me.
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Again, we’ve seen the news article. What we’re referring to, is the patch notes, that clear as day state a new character was added 5/23.
It’s confusing, sure. I looked for Alani in my character list, just to check her abilities, didn’t find her, remember she was available only to Deluxe edition / season pass owners for now.
But that’s only because I knew it from reading it beforehand… Any player coming back from work and reading the patch note will indeed assume there should be a new character, and while technically there IS a new char, it’s only for a select few.
I got the season pass because I didn’t realize you could get the new characters with in-game currency.
But yeah, I don’t have access to her either.
It was confusing, but I’m sure the others are right- Alani is in the patch for today, but not accessible till tomorrow.
Also, beta players will get a key that they can used to unlock her right away as well.
Oh, okay! As I don’t have the Season Pass I thought that was why I didn’t see her either.
Weird though, I thought the patch had already hit. After all I downloaded a 1.4gb patch which sounds quite right for a new character data. Maybe there will be a little unlocker tomorrow or something, indeed, like that patch was a pre-load awaiting activation.
Something like a pre-patch before a WoW expansion : it contains changes and fixes but not the actual content yet.
you’ve downloaded the data. doesn’t mean the character is available
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Well it’s 5/24 12:15pm and still no Alani. If she is available now, she’s well hidden. And yes I purchased season pass
Here too. No Alani on Steam yet.
Got her on Steam. No Season Pass so I can’t unlock her anyway, but she is showing up in my list.
edit : wait… Why the hell do I even see her without the season pass and the anticipated access … ?
edit bis : ah, no, I’m just completely blind. she’s there alright, but there are no unlocking conditions, so I guess all is right.
I unlocked her with my hero key but she isn’t in the hero selection. Did I miss something???
I’m having the same issue. Spamming game reboots, exits. Why ISN’T THIS WORKING 
Reboot game a couple times, worked for me.
I am season pass holder and it is now the 26th and I still have not been helped by 2k, Microsoft , gearbox or shift. Helped? You might ask what I need help with well it is simple not only do I not have access to Alani but I also do not have any of the gold skins that were promised for preordering the digital deluxe edition of the game which has been verified thru Xbox one that I have so can anyone speak to this problem