Am missing vip gun in bltps

Hey i am wondering if there are issues going on with the Vault vip rewards. Ealier today i got a gun 9/1/2019
-4,000 POINTS

yet it is not showing up in my inventory in the game. I have quit out of the game several times today even resetted my computer. I wonder what is going on. If it is a glitch or what. Any suggestion on what to do would be appricated