Purchases the borderlands super deluxe edition from epic store because I am a massive fan. Also as an unemployed cancer sufferer 100USD is a massive commitment and expense but I play games as a at of dealing with depression and my cancer situation.
At launch I was one of the people who had their progress deleted due to corrupt saves and 5he epic cloud service. I restarted and after 90hrs play and effort it has happened again. I lost a full inventory and safe full of legendaries and so much time to grinding.
I have no confidence this won’t happen again so I approached epic asking for a refund as their system appears broken. All I want is the money back so I cn purchase the same on ps4.
Epic have comeback and rejected my request because
–You exceeded the two-hour in-game time limit
–You requested a refund after the 14-day refund time limit.
I have asked this to be escalated to a supervisor as it is so unfair I have to wear the issue of their lost saves and all the lost time and effort. There is no guarantee this won’t happen again.
I have also started a PayPal despite in hope I may be covered under buyers protection.
Has anyone else had any luck in receiving a refund outside their refund policy terms?
Any suggestions on what I can do? I am in Australia.