Badass Rank and Golden Keys Reset!

has anyone else playing The handsome collection on xbox one had this problem. My badass rank and golden keys were reset i had 21 keys and its messed up that ill probably never get those back even if i had proof

Did this happen spontaneously or did it happen after you transfered your saves from the 360 to the One

I have got the same Problem and i did not transfer anything from 360. I started a new Game with two chars.

What can i do now to get my badass rank back and my golden keys (50 golden keys)???

And all my skins and heads are gone too!!

Try submitting a support ticket with shift. Mention that you didn’t import anything from the 360.