Badass rank and keys reset

So I know there’s been trouble with rewards and such but my badass rank got reset again after I had another 2000 from restarting. And all 30 of my keys are gone . Has this happened to anyone else?

my transferred toons are the same,but my new toons seem to randomly reset keys and new BAR

Same here i want my badass points back. And my challenges didnt reset so its hard to earn them back.

The KB article for the missing Badass Ranks and Customizations on Xbox One has been updated: https://gearboxsoftware.zendesk.com/entries/65020860-Badass-Rank-and-Customizations-Not-Transferring-From-Previous-Gen