Badass rank not showing up from loyalty reward

First off, I DID NOT transfer any character from my previous gen console to my next gen console.

I did recieve the loyalty reward, I was able to grab all the keys, and extra customizations but I received no “healthy chunk of badass rank” my friends and I all logged on at the same time and they received everything including the rank.

Anyone else have this issue or know of a way to fix it?
Playing on Xbox one