Without talking about what FunFighter and Caballo already said:
I already said it, but with a paid character you only end up in two (Sort of three) ways:
-The Hero is a counter or hard-counter to one or more other(s), and is seen as good at it, nearly indispensable.
Peoples say it’s Pay-2-Win.
-The Hero is average, nothing too different from any other hero.
Peoples will say it’s a rip-off and Gearbox/2k is greedy and don’t care.
-Bonus stage: The Hero is just bad.
He will be “balanced” and end up in one of the two previous point.
It’s a no win scenario. You just can’t do that. Whatever you do, it will be a paid character and judged on it. If it’s worth the money, then it’s pay-2-Win, if not? it’s a greed move. Nobody win in this argument.
If it was a free character, peoples will be purely judging on it’s actual power and skill set. Not how “Worth” he is.
Now, about how making a character require more time than making skins:
And?
It doesn’t matter how much time you need to make something free if you got the income from something else.
Skins, Taunt, Voice packs, Extras, OST, Concept arts, even profile avatars and background are stuff you can sell.
And overall: Battleborn is a paid game, not a free-to-play. Peoples playing, paid for it.
If you announce that some of what is supposed to be the big part of the game (In this case, The Battleborns. Remember “Hero shooter”?) are partially cut and sold separately, then clearly expect peoples to be mad. Because you are literally cutting main content from the game.
See the Total War: Warhammer Chaos “case”. It’s exactly what happened, more DLCs non-sense.
This have to end. DLCs should be extras, not main content.