Best Buy Golden Weapon Skin Preorder Bonus Code not received

I was told by Best Buy that the one single Super Digital Deluxe code I received from them for preording the game should include the Golden Weapon skin pack, but it did not. It is not showing up in my skin list or anywhere in the DLC area that was included. Some people are being told by Best Buy that 2K hasn’t supplied Best Buy with these codes and others are told it should be part of the main game code. Can someone please explain further or pm the code please?