BL3 Fast Travel locations erased and Customer service

So I just got to experience Gearbox Customer Service first hand! I must say it’s impressive. Impressive that they don’t give a damn about customer service. I recently got struck by the COOP bug of losing all fast travel locations. It took 4 days and a number of messages back and forth to get told what I found in 30seconds on the forums. And that is basically you are screwed if you get the bug and good luck next time.
Please enjoy the following images of Gearbox Support showing the highest levels of ineptitude and disregard.

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If this is how they treat a person who sunk hundreds into the Borderlands franchise imagine how they will treat you. Not even an offer of a golden key or any kind of consolation.

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