I don’t hope they gonna try to pull a ‘Metro Exodus’ and simply claim everyone’s console are damaged instead fixing whatever causes this, because Microsoft already wasn’t amused there as all people suddenly wanted their consoles exchanged under warranty.
I mean my Xbox One X is still under warranty till next year, so if 2K/Gearbox now really claims all consoles are defect, I will have to contact Microsoft and again request an exchange under warranty.
For ‘Metro Exodus’ Deep Silver claimed the freezes happening especially in two levels are because of defect consoles and now 2K/Gearbox claims the shutdowns are because of defect consoles?
Alright, so if your console also is still under warranty, I would now simply contact Microsoft and request an exchange under warranty and hand over that Email to them as evidence.
But I already know what will happen from ‘Metro Exodus’ - Microsoft will assure you that it’s not the console that is faulty but the game, then you let it be confirmed in writing and then send that to 2K/Gearbox.
If they then still claim it’s the consoles, contact Microsoft again and again request an exchange under warranty and again hand over that Email to them as evidence - This can be repeated till either Microsoft exchanges the console(s) or 2K/Gearbox stops claiming that all consoles are faulty and fixes the bugs.
Also the real fun then starts if Microsoft exchanges them and people then still have the same shutdowns on the new ones.