Borderlands 2 Sound bug (Supposedly)

So ever since I’ve played ‘Borderlands: The Handsome Collection’ (Specifically Borderlands 2) there’s been a supposed bug going on where if you are directly facing a speaking character then their audio is dramatically reduced and you can sorta hear a echo. I have found my own short term solutions to this and here they go; 1. Turn around slightly so that your character still has the speaking NPC in his sight but doesn’t really have his reticle facing them.
2. Run away from the speaking NPC until they are forced to speak to you via radio.
Please fix this Gearbox… Thanks

If you have not already, please put a support ticket in here;

https://gearboxsoftware.zendesk.com/hc/en-us

Please be thorough when explaining the issue, every bit of info may help them come to a response.