Borderlands 2 on the Handsome Collection will not connect to the internet. My game launches offline and when I try to change the Network Option, I get the Restricted Access message saying "This feature requires all active players to be connected to Xbox Live and have multiplayer privileges." But I'm connected to Xbox Live. I see my friends, I can watch ESPN or Twitch, and do everything else. But Borderlands 2 won't recognize I'm online.
I've also already contacted Gearbox and they told me to unplug my Xbox to reset the cache, uninstall the games and reinstall them without launching them. I did that, I still have the same issue.
So, while I wait for another response, does anyone here have any idea what could be causing this?