I would just like to say, as someone who has been negative, it’s wrong to assume that all negativity is “hate”. For a lot of us, it’s passion.
We love the game and want it to be better. If we didn’t care, we probably would have returned the game or got on with other pursuits. It frustrates us because we care.
Also, it’s not entirely fair to lay it all at the feet of over angry fans. There are demonstrable levels of failure to deliver on things specifically promised. And that’s putting it diplomatically. It’s completely unfair to act as though this has not happened.
Finally, fixing of problems in the game should not in any way be tied to how “nice” people are about it. That should be obvious and go without saying. They may not like the negativity, but if there are problems, they need to be fixed. Regardless. To suggest otherwise would be to suggest that devs be petty. Even if you think that some of the users are petty, that doesn’t justify that response in return.
We are their customers. We paid full price for a product, with expectations. We are entitled to have that product delivered, in full, and with as few problems as possible. That’s not an unfair sense of entitlement. That is the minimum requirement they owe to people who purchase their product.
I apologize for my more negative posts all the same. It’s just exceedingly frustrating. And I do feel as though stated goals and commitments were not delivered upon. I think worse could be reasonably asserted. But I’ll leave it at that.