Borderlands 3 wont play online ps4

Hey Everyone, new here , sorry if this isn’t the place for this but. Since day 1 I have not been able to play bl3 online at all! When I click matchmaking it finds a group and starts going into the game but once it loads the initial screen where your supposed to choose your character, it wont give me that and just sits there. I cant do anything while I’m on thay screen except click pause and quit. Please help!