Borderlands the handsome collection

hello everyone I request help with the handsome collection for ps4. mainly borderlands 2 on the disk. I am getting a continuous issue where it will not load my last played charecter as this isn’t a huge problem it also deleted my bar and also deletes all heads and skins that I have received. The thing is it will only do so if I exit the game entirely (obviously turning off my console causes the same effect) I have the disk version and also I have uninstalled and reinstalled the game. This had no effect. I love the series so much and this glitch is causing me to simply not want to play. If anyone has encountered this issue and knows how to fix it please help me