[BUG] I don't receive Golden Keys

Hi everyone!
I create this topic as suggested the gearbox support after I mailed them.

Hey Tyakyh,

Thanks for writing in, we’ll do our best to get back to you as soon as we can!

Please be aware that response time may be slightly longer around US national holidays.

In the meantime, you may also try our support forum, as our community may be able to offer some insight:http://forums.gearboxsoftware.com

Regards,

Gearbox Software Support

I’ve redeemed few Borderlands 3 SHiFT codes for golden keys but ingame, I still not have any golden key. There are also nothing in my ingame mail box about golden keys received.
But on https://shift.gearboxsoftware.com/rewards I’ve the details of all rewards for Borderlands 3 which means SHiFT Codes worked.

Any help will be appreciated.

Last time I used a golden key code, it took like 4 hours for the keys to hit my mailbox in-game.

It is actually tooking more than 2 days for me.