I’ve been having this problem for about a week now on borderlands 2 I can’t use any of the characters or dlc I can play the pre sequel just fine
Are you in the XBox Insiders program? There was a spate of similar reports a while back, and it seemed to be the common thread for all those affected.
Either way, please file a support ticket:
Also, if you are in the insiders program. please file it as an issue there too. Thanks!