Cannot download the new DLC via epic store

i cannot download the current DLC on the epic store, its basically not letting me.
people are saying to go a website but i dont know which one they mean.

when i check the DLC on the borderlands.com site its only available on steam not epic.

i want to know where to go to be able to download the new DLC. i have the season pass, and the DLC is owned and active, but i cannot download it.

honestly i want to download the new DLC but im not currently able to.
when is this going to get fixed.