Can't get out of moonshot crate in the beginning of Presequel UVHM

Just started UVHM with Claptrap and I traveled to Serenity’s Waste from the crate, but the cutscene doesn’t play. I also can’t get out and I don’t see my character’s hands. What do I do?

I was stuck but there’s onlyb2 ways I know that’ll work…

  1. You can transfer your character back to your last gen console and it’ll bypass this scene

  2. Get someone to join your online game PRIOR to entering the canister