#8

Please see my post above this one for a possible work around.

#9

Already on my second retail disk. My Xbox one has the latest update and have contacted Microsoft but no joy from anywhere. I can’t even get the games to come up on screen to start installing them, it just sits at the manage screen which is blank. I tried leaving it there but still nothing, no disk activity and no hard drive activity either. hELP!!!

#10

Didn’t have the game pinned so I tried pinning it from the store. Your workaround does not seem to work for me, might have had to have had it pinned when it was installed for this to work.

#11

Here is exactly what I did:
I went to the store for the handsome collection.
From there I went to the Borderlands TPS.
From there it gave me the option to Pin it.
Once I pinned it I tried to run it and it took me to the store to buy it.
I hit the home button and it zoomed out.
It was right below but greyed out.
I highlighted it and hit the start button.
It gave me the option to install.

Step for step that it what I did. Ohh, before all that I did a hard reset also.

#12

When I called MS support they say that they are aware of the issue, but it has something to do with how the game is loaded on to MS’s servers and that gearbox / 2k is already working on getting it taken care of.

I can’t find anything on gearbox’s end that mentions this, but I have not today.

#13

Tied what you said but no joy for me I’m afraid. Tried with both games but nothing showed up greyed out. Hope Microsoft and Gearbox hurry up and fix it. Thanks for your effort though.

#14

I just bought the game and am unable to install both games. All i get is a black screen saying “Manage Borderlands:The Handsome Collection” :frowning: I hope this gets fixed ASAP because i want to play with my friend.

#15

Exactly my problem, how long has this been out and no ones noticed this yet. Ps4 version installs and plays no bother. What the heck Xbox?

#16

It must have been a bug introduced when the most recent patch came out. Which blows for all the new players.

#17

This is something new. I used the disk game and can tell you that as of 5/14 it was working fine (visited family that weekend and clicked on the disk to start it only to go to the manage). I checked on the day the thread was created an my manage came up blank.

#18

Have same problem. Game was given to me as a gift shrink wrapped.

Mine will install/read other discs fine. But not this one. :(((

Honestly it’s as if the system thinks the disc is empty.

Seriously would love help on this. Ticket put in to gear box.

Someone needs to edit the topic thread to include the handsome jack pack in totality will not install. Obviously It be broken.

g/t : Kage Goomba

#19

Hey all – team is looking in to this issue and we’ll update you as soon as we know more.

#20

Thank you - having a friend check it on her xbox one - never before installed.

#21

For your information.

This is a bug in the current version of the Xbox OS and has been fixed with todays beta OS update for people in the xbox preview programme.

DETAILS

OS version released: xb_rel_1506.150526-2200
Available: 6:00PM PT 5/27 (2AM GMT 28/5)

CHANGES

Fixed an issue where certain types of disc-based bundled games would not properly install.

It´s currently unknown when this OS update will roll out to everyone.

#22

Hopefully it comes soon… been missing borderlands 2 since I moved to the xbox one and now that I was able to get it this happens it’s driving me nuts I just wanna blow things up! lol

#23

Are any of you other folks experiencing this issue part of the OS preview program?

#24

I am a member of the preview program yes

#25

Ditto on that here too…in beta. Had a friend test…it works on his…dunno if he’s in beta either. Will get back to you on that

Edit: looks like beta update is coming waves…I’ll make sure to push mine when it’s available.

#26

I hope so! i am craving some of that classic borderlands chaos right now. makes me wish i could of got it when it was first released instead of waiting until now with all this lol

#27

We just heard back from Microsoft, and it sounds like the preview program upgrade should fix the install issues you folks are having with The Handsome Collection.

No word on when that update is rolling out other than “soon”.

Let us know if you continue having issues after the update hits!