Can't start game/story

Hi,
i lunch game i can do in game benchmark, depends on settings is betwen 80-40 fps

But when i try new game, after choices of difficult lvl and loot a stuck on black screen, after 5min, game crashes.
When i alt+F4, window closing, and menu music start playing for 5 sec…

    <?xml version="1.0" encoding="UTF-8"?>
<FGenericCrashContext>
	<RuntimeProperties>
		<CrashVersion>3</CrashVersion>
		<CrashGUID>UE4CC-Windows-88E656C64F5C3180513044A1725460D5_0000</CrashGUID>
		<ProcessId>6068</ProcessId>
		<IsInternalBuild>false</IsInternalBuild>
		<IsPerforceBuild>false</IsPerforceBuild>
		<IsSourceDistribution>false</IsSourceDistribution>
		<IsEnsure>false</IsEnsure>
		<IsAssert>false</IsAssert>
		<CrashType>Crash</CrashType>
		<SecondsSinceStart>596</SecondsSinceStart>
		<GameName>UE4-OakGame</GameName>
		<ExecutableName>Borderlands3</ExecutableName>
		<BuildConfiguration>Shipping</BuildConfiguration>
		<GameSessionID />
		<PlatformName>WindowsNoEditor</PlatformName>
		<PlatformNameIni>Windows</PlatformNameIni>
		<EngineMode>Game</EngineMode>
		<EngineModeEx>Unset</EngineModeEx>
		<DeploymentName>Catnip</DeploymentName>
		<EngineVersion>4.20.3-2005984+OAK-PADDIESEL1-39</EngineVersion>
		<CommandLine>CommandLineRemoved</CommandLine>
		<LanguageLCID>1045</LanguageLCID>
		<AppDefaultLocale>pl-PL</AppDefaultLocale>
		<BuildVersion>OAK-PADDIESEL1-39-CL-2005984</BuildVersion>
		<IsUE4Release>true</IsUE4Release>
		<UserName />
		<BaseDir>W:/Games/Borderlands3/OakGame/Binaries/Win64/</BaseDir>
		<RootDir>W:/Games/Borderlands3/</RootDir>
		<MachineId>DEA3AACE4F6AE749B09F629D7993E0B0</MachineId>
		<LoginId>dea3aace4f6ae749b09f629d7993e0b0</LoginId>
		<EpicAccountId />
		<CallStack />
		<PCallStack>Borderlands3 0x0000000040000000 + 18b24884 Borderlands3 0x0000000040000000 + 18b24d97 Borderlands3 0x0000000040000000 + 908bbbe Borderlands3 0x0000000040000000 + 1979503b Borderlands3 0x0000000040000000 + 19794ed7 Borderlands3 0x0000000040000000 + 1c0edb6 Borderlands3 0x0000000040000000 + 1a144af4 Borderlands3 0x0000000040000000 + 1a148eb1 Borderlands3 0x0000000040000000 + 17d8c6c6 Borderlands3 0x0000000040000000 + 17d8d273 Borderlands3 0x0000000040000000 + 198102f2 Borderlands3 0x0000000040000000 + 1c31b68 Borderlands3 0x0000000040000000 + 182f0c7b Borderlands3 0x0000000040000000 + 182e2bb7 KERNEL32 0x00000000931f0000 + 17bd4 ntdll 0x0000000095140000 + 6ce71</PCallStack>
		<SourceContext />
		<UserDescription>I click new game in menu, and ste normal lvl and loot, then black screen for 5 min and crash</UserDescription>
		<UserActivityHint />
		<ErrorMessage />
		<CrashDumpMode>0</CrashDumpMode>
		<CrashReporterMessage />
		<Misc.NumberOfCores>4</Misc.NumberOfCores>
		<Misc.NumberOfCoresIncludingHyperthreads>4</Misc.NumberOfCoresIncludingHyperthreads>
		<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
		<Misc.CPUVendor>GenuineIntel</Misc.CPUVendor>
		<Misc.CPUBrand>Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz</Misc.CPUBrand>
		<Misc.PrimaryGPUBrand>AMD Radeon HD 7800 Series</Misc.PrimaryGPUBrand>
		<Misc.OSVersionMajor>Windows 10</Misc.OSVersionMajor>
		<Misc.OSVersionMinor>Build 18362</Misc.OSVersionMinor>
		<GameStateName>BPGameState_Default_C</GameStateName>
		<MemoryStats.TotalPhysical>17125306368</MemoryStats.TotalPhysical>
		<MemoryStats.TotalVirtual>19675443200</MemoryStats.TotalVirtual>
		<MemoryStats.PageSize>4096</MemoryStats.PageSize>
		<MemoryStats.TotalPhysicalGB>16</MemoryStats.TotalPhysicalGB>
		<MemoryStats.AvailablePhysical>0</MemoryStats.AvailablePhysical>
		<MemoryStats.AvailableVirtual>0</MemoryStats.AvailableVirtual>
		<MemoryStats.UsedPhysical>0</MemoryStats.UsedPhysical>
		<MemoryStats.PeakUsedPhysical>0</MemoryStats.PeakUsedPhysical>
		<MemoryStats.UsedVirtual>0</MemoryStats.UsedVirtual>
		<MemoryStats.PeakUsedVirtual>0</MemoryStats.PeakUsedVirtual>
		<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
		<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
		<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
		<TimeOfCrash>637045672337820000</TimeOfCrash>
		<bAllowToBeContacted>0</bAllowToBeContacted>
		<PlatformFullName>Win64 [Windows 10 Build 18362 64b]</PlatformFullName>
		<CrashReportClientVersion>1.0</CrashReportClientVersion>
	</RuntimeProperties>
	<PlatformProperties>
		<PlatformIsRunningWindows>1</PlatformIsRunningWindows>
		<PlatformCallbackResult>0</PlatformCallbackResult>
	</PlatformProperties>
</FGenericCrashContext>

I try other seeting, res, audio device, help!

I thought the minimal requirement was a HD 7970. This shows 7800 series.

Yup, so why ingame benchmark works up 60fps? If card is too low/old, even benchmark shudn’t run?

Benchmark are often not a real representation of the games. You are not meeting the minimum requirement so its possible it might never work or if it does it will be unplayable. So start by settings every to very low and resolution scale to 75% and see if that works.

i try that, on bench up to 140fps, but game still frezze on black screen at start new game

make sure you are using DX11

Got it in LineCommand

https://www.gpucheck.com/gpu/amd-radeon-hd-7850/intel-core-i5-6600-3-30ghz/medium#mainads

I was check here it will work, so, ehh

you only have 2GB VRAM in this video card. It’s a serious bottleneck for this game. It’s a very VRAM hungry. The 7970 has 3GB. It’s possible that it will only run with a minimal of 3GB VRAM while in games.

GTX680 have 2gb too, ok so, in game bench is crap? I was think is on game engine and all, and if this gona work game gona work too ;/
Thanks for answers :slight_smile:

Sorry I couldn’t find an answer for you. Have you thought about upgrading your video card to something from this century :stuck_out_tongue: j/k

Just because your high is 140 doesn’t mean It would be very good, and I am doubt full that’s what you hit because I don’t even get that on low with a 2070 and i7-8700, at least in direct X12. It really just appears that your current card cannot handle the game.

i can get even 10 fps, i just wanna see the game :slight_smile:

Hello!!
Im back to my problem, i now have GTX 1070 and problem is still here
New drivers.
Old drivers remove by DDU
i5-6600
16 GB RAM
GTX 1070

This is how its look like

Even if i left PC for 30 min, still is blackscreen, and music after Alt+F4