Character not loading

ME and my friend spent 7 hours grinding this game to lvl 19 and i come home from work is gone. i would really like a refund or my character back wont be buying another game from u guys this is annoying and such a waste of time

Do you know if it was a local or cloud save? The Epic games client may have tried to load a save from local when it was cloud or vice versa.

I have but it says there is no previous version of it I searched for like 4 hours but nothing I saw has worked

Check if the save directory is read only, it may have prevented a save actually being created.

Or possibly the firewall or anti-virus destroyed the file. I believe I’ve heard of that issue happening before in rare cases.

Check this solution