Character restrictions when they are unlocked

The game is great but i know there is a bug when you unlock a character but you cant use them. This is Toby for me hes unlocked in the command menu but i cant select him in story or versus mode please help

Are you on PC or XB1? He’s unusable for everyone except PS4 users for some reason, it’s not just you. It’s not a bug, but it does suck