At the current state of the game, it’s not particularly satisfying for hardcore or casual players.
The vanilla experience is best part of the game, and even that is marred by technical issues.
Actively balancing the game might appease hardcore players who care about item/character balance in relation to each other, but annoys casual playerbase that wants to be free to enjoy the game however they choose to (glitches/exploits/mods included).
Not emphasizing technical issues and instead balancing items, but not the enemies is frustrating. Anointeds, as demonstrated by the search feature or front page, have been an issue to both casual and hardcore players since launch. Going further to put new items behind difficulty levels AND deliberately/accidentally lowering drop rates annoys hardcore players and reduces their motivation to play.
So now you have a looter shooter in which it is both difficult to loot and difficult to shoot. It doesn’t really seem like they are catering towards either player base at the moment. Perhaps the next patch will flip all of this on its head, but the lack of community involvement/response/acknowledgement from Gearbox feels odd to say the least.
Having a stream like “The Borderlands Show” and then not actively involving the community or responding to community feedback feels like wasted potential. Even the Calypsos humored their fanbase. Trying to be an “online service” without regular patches or community managers feels like a watered down MMO.
Not giving players the freedom or ability to mod the game like Syrim did where they can resolve their own patches and create their own experiences feels like curated fun.
I hope you decide to either be the “fun” developers that create a beautiful foundation for players to build upon, or the “serious” developers that stay on top of their creation and make sure it’s in a deployable state for their playerbase.
Either give players more control or do better.