Claptrap dancing/loading screen bug

a good friend of mine is experiencing an issue where the game does not progress further than the claptrap dancing loading screen, they have left their game running on the screen for a very long time (upwards of multiple hours) and it has had no affect, they have checked their preferred directx version in the game’s files and it is set to 11, they have verified integrity of game files, deleted the ‘saved’ folder, and verified integrity of game cache, reinstalled the game, all oh which have yielded no results and the problem still continues

Do they meant the min specs?

MINIMUM:

  • Requires a 64-bit processor and operating system
  • OS: Windows 7/10 (latest service pack)
  • Processor: AMD FX-8350 or Intel i5-3570
  • Memory: 6 GB RAM
  • Graphics: AMD Radeon™ HD 7970 or NVIDIA GeForce GTX 680 2 GB
  • DirectX: Version 11
  • Storage: 75 GB available space
  • Sound Card: DirectX Compatible

Os : windows 10
processor : intel pentium G640
memory: 8GB RAm
graphics: NVIDIA GeForce GT 710
directX: version 12
storage : got that
Sound card: directx compatible

That is your problem, because it is below the minimum requirements. To explain why read the difference between the G640:

vs. the i5-3570:

thanks for the help, much obliged

would it be something like this that they need? https://www.amazon.co.uk/Intel-I5-3570-Processor-3-40GHZ-Socket/dp/B0083U94D8

I kind of have the same problem as your friend.
I have been playing bl3 without too many broblems for a while, but i recently updated my drivers to the most recent version and now i have an infinitely dancing claptrap.
In taskmanager it says that bl3 ins’t reacting,
Specs:
Os : windows 10
processor : AMD FX-8350
memory: 16,0GB Dual-Channel DDR3
graphics: 2048MB ATI AMD Radeon R9 380 Series
directX: version 12
storage : got that
Sound card: directx compatible