Cloud save trouble

I was playing on a ps4 and the game was downloaded from the playstation plus this month and I uploaded my character fo the cloud save thing and u went on a different ps4 expecting to get it (same account) but the only difference is that the new ps4 had it on disc. What I’m trying to say is that the problem?

If the physical version has the same Product ID (the same region) all saves should works well.