So, two days ago I lost a month’s worth of progress on BL3. My save game was overwritten by a Cloud Save. I initially contacted support (before realizing what the problem was) when I logged on to discover that I had lost almost all of my progress.
Quick Background : I play BL3 almost exclusively on my laptop, but had cloud saves on because I do occasionally sit down at my desktop. I was working on my desktop, but not playing BL3. When I completed my work, I restarted my desktop to apply windows updates and left. The next time I logged into my laptop (WITHOUT a popup warning), it apparently applied my old cloud save from my desktop to my laptop - erasing almost all of my progress. I pieced this together after contacting support.
My issues are twofold. I realize I will not get that progress back.
- the support email contained this line: “We recommend regularly using the cloud save function on your console and save to the Xbox One/PlayStation Plus. That way you can easily recover your character should this type of thing happen again. In addition, please make sure you follow the proper procedure when shutting off the game/console just to be safe.”
I am 100% certain my problem was due to EPIC games and Cloud saves and I received no warning that my progress was going to be overwritten. I feel like you really need to take this advice out until you fix this problem. Cloud saves are still broken (at least the popup warning is).
- I will not get my progress back, but I Was hopeful to receive something to make up for my lost time. The email indicated " However, we may be able to offer some Golden Keys! If this interests you, please send us the following:"
I submitted all the requested information - in hopes that I would at least get back some of the golden keys I had redeemed - I lost at least 5. And maybe some Eridium or something…but since supplying that information 48 hours ago — radio silence. No response from support at all.