Completely shuts down my PC

Homeworld Remastered Collection Homeworld: Remastered Collection Tech Support
#6

It actually just powers off, like the electricity is turned and restarts.

I tried again last night and same result.

No log files exist in the Homeworld folder it is empty.
C:\Program Files (x86)\Steam\steamapps\common\Homeworld\HomeworldRM\Bin\LOGFILES

I really have never known anything like it before.

#7

The only time I had something like that happen was down to too much draw on a failing PSU. Seems strange it only occurs with Homeworld though :confused:

what other games/programs have you got on your system, anything quite power demanding ?

#8

I really can’t think of any reason our game would cause this - at least not directly. Could we somehow ‘trigger’ it? I suppose so. I can’t see how - but this is a PC, and PCs do what PCs do. You are the first person I’ve ever heard who’s having this issue. If it crashes just going to Options… yeah - there’s nothing magical in there, just some UI loading code and a bit of config logic; it shouldn’t cause anything to happen, let alone a shut-down. Wow.

#9

Does windows event viewer show anything?

#10

In the startup and recovery option in computer properties do you have it set to automatically restart on system failure and do you have it set to write a log file?

#11

I have over 200 games in my Steam library, I ran Wolfenstein: New order for 5 hours no problems, Far cry 3 almost maxed no shutdowns, Rome 2 close to max settings 9 hours.
These are just a few that give no problem to my system, because this is so unique I think it is only related to Homeworld remastered.

#12

Thank you for responding, I thought I would try the other Homeworld versions and they load the titles and get to the main menu, when I move my mouse to any menu option…complete restart.

1 of the other posters (Nebula1701) mentioned windows event viewer and it has a log…

“The Windows Management Instrumentation service has detected an inconsistent system shutdown.”

That is all I have no other files show how or why.

Here is the only HWRM file I could find and it shows 2 failures.

"Failed to Load Archive ‘…\DATAUPDATES\UpdateHWBackgrounds.big’
UTIL – filepath failure, path doesn’t exists ‘C:\Program Files (x86)\Steam\steamapps\common\Homeworld\HomeworldRM\data\locale\English’ "

" Failed to Load Archive ‘…\DATAUPDATES\UpdateEnglishHW2Campaign.big’ !"

Tue May 05 01:06:32 2015
Version 1.24, Build Number 16, Changelist Number 1022034
Loaded Archive: ‘Homeworld2.big’
Loaded Archive: ‘UpdateHomeworld2.big’
Loaded Archive: ‘HW1Ships.big’
Loaded Archive: ‘UpdateHW1Ships.big’
Loaded Archive: ‘HW2Ships.big’
Loaded Archive: ‘UpdateHW2Ships.big’
Loaded Archive: ‘HWBackgrounds.big’
Failed to Load Archive ‘…\DATAUPDATES\UpdateHWBackgrounds.big’
UTIL – filepath failure, path doesn’t exists ‘C:\Program Files (x86)\Steam\steamapps\common\Homeworld\HomeworldRM\data\locale\English’
Loaded Archive: ‘English.big’
Loaded Archive: ‘UpdateEnglish.big’
Loaded Archive: ‘Compatibility.big’
Loaded Archive: ‘C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\HOMEWORLD\HOMEWORLDRM\DATA\HW2Campaign.big’
Loaded DLC Campaign Archive: ‘C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\HOMEWORLD\HOMEWORLDRM\DATA\HW2Campaign.big’
Loaded Archive: ‘UpdateHW2Campaign.big’
Loaded Archive: ‘C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\HOMEWORLD\HOMEWORLDRM\DATA\EnglishHW2Campaign.big’
Loaded DLC Campaign Localized Data Archive: ‘C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\HOMEWORLD\HOMEWORLDRM\DATA\EnglishHW2Campaign.big’
Failed to Load Archive ‘…\DATAUPDATES\UpdateEnglishHW2Campaign.big’
Loaded Archive: ‘C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\HOMEWORLD\HOMEWORLDRM\DATA\EnglishSpeechHW2Campaign.big’
Loaded DLC Campaign Speech Archive: ‘C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\HOMEWORLD\HOMEWORLDRM\DATA\EnglishSpeechHW2Campaign.big’
Loaded Archive: ‘UpdateEnglishSpeechHW2Campaign.big’
Loaded Archive: ‘C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\HOMEWORLD\HOMEWORLDRM\DATA\MusicHW2Campaign.big’
Loaded DLC Campaign Music Archive: ‘C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\HOMEWORLD\HOMEWORLDRM\DATA\MusicHW2Campaign.big’
Failed to Load Archive ‘…\DATAUPDATES\UpdateMusicHW2Campaign.big’
Uing …profiles\ for profiles folder
GAME – Using player profile repent
Changing from a 32 bit colour depth in winNT (6.1 build 7601), Service Pack 1
Display: (0, 0, 1680, 1050) - (8, 30)
Display: (0, 0, 1680, 1050) - (8, 30)
GL Info: 3.3 - 3.3.0 NVIDIA 350.12
GL Vendor: NVIDIA Corporation
GL Renderer: GeForce GTX 680/PCIe/SSE2
GL Part ID: 680
GL Part EX: /PCIe/SSE2
Loaded Archive: ‘EnglishSpeech.big’
Loaded Archive: ‘Music.big’
SOUND – created destination [ fdaudio ], handle [ 4 ] with [ 48 ] channels created
SOUND – created destination [ fda streamer ], handle [ 5 ] with [ 8 ] channels created
SOUND – created destination [ dxa streamer ], handle [ 0 ] with [ 8 ] channels created
SOUND – created destination [ dxaudio ], handle [ 1 ] with [ 48 ] channels created
Build name:
Built by : builduser
Data path : C:\Program Files (x86)\Steam\steamapps\common\Homeworld\HomeworldRM\data
No mapping for font ‘Blender’ - using ‘default’
Resetting fp PC control word.
CmdLine: -dlccampaign HW2Campaign.big -campaign Ascension -moviepath DataHW2Campaign

#13

Thank you it says
“The Windows Management Instrumentation service has detected an inconsistent system shutdown.”
“The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.”

Both of these are very ambiguous in there explanation, maybe the Homeworld file with 2 errors is a better place to look.

Dave E from Gearbox has contacted so I have given a fuller answer with a Homeworld text file showing errors.

#14

If it’s having trouble loading HW files then maybe try verifying the integrity of the game cache via steam or perhaps just a clean reinstall of HW if you have the bandwidth?

#15

Edit to my previous post, both of the classic versions work, only the re-mastered versions cause system restarts.

#16

My guess at this point is that it is audio related. Because when you mouse-over something you’re going to generate a small sound - which may just be triggering the nuke. No idea, at all, why. I’d need to debug on your machine :frowning:

If you disable all audio, you may be able to rule that out (or validate my concern)…

Do this with the LAUNCHER open - don’t launch the game, but have the launcher open when you do this (so that the profile isn’t overwritten from Steam Cloud)…

So - head to your ‘Profiles’ folder (under bin? I’m not looking at a Steam install on my end) - then find your main profile (Profile1?) - open PLAYERCFG.LUA

Find the section that starts with ‘AudioOptions’ - and then for any of the options that ends with Volume - set it to zero.

After all of the ‘Volume’ options are zero (music/speech/ui/sfx) - save the file, and open the game. Does mouse-overing the menu still crash?

#17

I followed your instructions exactly, selected Home world 1 re-mastered, splash screen loaded with no sound, moused over the all the menus no sounds, clicked the options menu button and total system restart :frowning:

Sounds setup as instructed…

AudioOptions = {
musicVolume = 0,
sfxChannels = 16,
speechVolume = 0,
uiVolume = 0,
sfxVolume = 0,
soundQuality = 1,
voiceFrequency = 0.70000,
enableSelectionSpeech = 1,
enableBattleChatter = 1,

#18

That is so weird, I can only think about your os health. Anyway that is why I format my machine every year, it is annoying but avoid a lot of unknown bugs.

#19

I do have a brand new hard drive and I could try a fresh install but with already close to 2tb of steam games on my current hard drive it seems like an extreme approach for 1 or 2 re-mastered games.

Really from a learning and inquisitive point of view I would like to understand the cause and effect but without professional help, such as that provided by Dave E. GBX programmer I am little bit lost as to the cause.

#20

So before we zeroed your audio levels, you would crash when you simply moved your mouse over an option, before you clicked? Or what you have now is the same as it was before? I also really want to understand what’s happening on your machine - but to be blunt this is some 1-605-555-2368 (Who you gonna call?) ish. The next patch is coming quite soon - maybe we’ll see some sort of change in behavior?

#21

Have you tried diabling the automatic restart option in your settings? Right click computer -> Properties -> Advanced System Settings -> Startup and Recovery Settings -> De-select checkbox ‘Automatically restart’ and select checkbox ‘Write an event to the system log’ (if it’s not selected).

You can also look in %SystemRoot% (usually C:\Windows) for memory.DMP but it might be very very large, like 628mb on my work machine lol. Running the Disc cleanup tool will allow you to clean this file so you can easily read any new logs in it. It’s the Debug Dump Files option in disc cleanup I believe.

The idea is to get the ‘blue screen’ with the error codes. This is how I figured out my PC was trying to automatically OC my CPU when I ran certain games and would cause a machine restart.

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#22

This could actually really help… great suggestion!

#23

I did my time in IT support, got the (mental)scars to prove it :stuck_out_tongue:

#24

I’d like to raise my hand and say that this same thing is happening to me. I’ve tried the above suggestions; I’ve tried running the game in compatibility mode; nothing’s working. My computer totally shuts down. I’m using an nVidia GeForce GTX 780, Intel i5 4460, Windows 10, if it helps.

Any help at all would be much appreciated.

#25

Hello…I forgot to update this thread, as was suggested earlier (sorry whoever mentioned it but credit)…the issue for me was a power supply.
This might sound a bit over the top for a solution, but I replaced my Enermax 550 with a brand new 850 w unit and have no more shutdowns.

I agree this sounds like an extreme solution but it actually worked and I should be a little thankful that the old Enermax did not cause more serious damage to the other components.

My system is now stable and I feel confident that the new PSU will cause no further problems.

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