Crash, lost a character + cosmetics and keys

Yesterday I crashed the game playing a game with one of my characters, I said that character had to eliminate it (damaged data) less badly that the game with more level was not “affected”
To my surprise, when I reload the game is like the beginning, choose brightness, tutorials, but if the character with my level 35.
I enter, and I have weapons, money, etc, but I have lost my keys, cosmetics, beads, weapon design, decorative objects, closet weapons (gold)
Has someone happened to you? They will support me, since all the codes of the insider have lost them and I cannot put them back because it tells me that I have already used them.