I’ve already posted about issues with the new patch in several other places. I am making this thread to facilitate a specific effort, by console players, to push Gearbox to address the fact that for many of us the new patch has destabilized the game so badly that it is unplayable.
I strongly encourage anyone who has encountered crashes, sound distortion, and frame rate slowdowns since application of the patch to submit a support ticket to 2K.
The more of these they receive, the more likely it is that our concerns will be taken seriously.
The following is a copy of the description I wrote for the support ticket I submitted to 2K.
Many are reporting similar issues, but it could not hurt to be as specific as possible in the descriptions you provide in your support tickets.
After application of the major game update released on 4/23, the following three issues occurred several times (all in solo play):
- During gameplay, the sound became distorted - it sounded like a record skipping and being played at a slower-than-intended speed.
- The game repeatedly crashed and some progress was lost.
- The frame rate appeared to slow so that the game’s visuals became very ragged and jittery.
I want to be clear that I’m not doing this because I want to hassle or bother anyone, either at 2K or GBX. I’m doing this because the game is so unstable that it is unplayable. I’m not angry and trying to vent my spleen; I am deeply disappointed and trying to seek a prompt solution.
Anecdotal reports in this thread and elsewhere seem to suggest that the presence of modifiers involving drones seem to cause these issues to arise more frequently. These are unconfirmed reports, of course, but there are enough of them that until GBX provides an official response, consider re-rolling if you have any Mayhem modifiers involving drones.
There seems to be a consensus that some of the current problems are symptoms of the game suffering from “memory leak.”
It is not easy for players to address this as it results from errors in programming.
@Crinklec112 was the first to mention this specifically (in this thread, anyway); @sixpackstl and @GrfxGawd in particular have also contributed a more thorough discussion of the memory leak issue below.
See This post for some things the player can try to mitigate memory leak, but be aware that the solution is likely to be partial and/or temporary. This is an issue with the way the game runs, not with your machine.
EDIT 3: Some sources may suggest that your issues are related to overheating. Reports of consoles actually getting hot, though, are inconsistent at best.
This appears to be a more frequent reported problem on Xbox 1 X. Many 1X players report having their consoles completely shut down while playing, but the heat level of their machines seems normal.
“Overheating” seems to be a catch-all troubleshooting suggestion. It may be worth ensuring that your machine isn’t overheating (no one wants their console to die), but it seems like for most people this is not the root cause of crashes and performance issues. Be prepared to seek other solutions.