I’m creating this to open a discussion regarding this issue. Because, according to Google searches and other forum discussions, I am not the only one having this issue. Borderlands 2 crashes while game play is active. The game has crashed both while saving AND not saving and the result was the same. The result is that I lose my saved game file. This happens during offline and online game play.
Sony Playstation 3 40gb
Manufactured: November 2007
Digital Download of Boderlands 2
DLC Season Pass
There is not a certain point during gameplay that triggers the crash. By crash, that means my PS3 shuts off. When it shuts off, the power light blinks red. To turn the PS3 back on I have to hold my finger on the power button for 1 second, doing so makes the power light go solid just like a normal powered down PS3. By touching the power icon the PS3 turns on. I am then informed by the PS3 that it was not shut down properly and have to hit X to proceed. On the next screen I am given the option to have the PS3 attempt to recover any files that may be lost or the option to ignore the recovery. Both options have given me the same result in not being able to recover my saved game file.
Being technologically inclined my first assumption that the PS3 is overheating. If it was a Personal Computer I would pop the case off and clean it. Since this is not a Personal Computer, and the first step that would need to be done is to remove Warranty Seal to access the security screw. Removing the Seal would make me liable, which I don’t have a problem with doing especially since my PS3 is out of Warranty. But the Seal is there for a purpose and if I remove the Seal I want to be told to do so by Sony Playstation Support or GearBox Software. But I did not give up on attempting to troubleshoot my assumption of overheating. I used a full medium sized canister of compressed air in every spot that allowed access to the internal components. This did not resolve the issue. I then tried, what is referred to as, the fan test. The theory behind that fan test is that the high speed of the fan will blow out dust. There was not any dust being visibly blown out like in some videos I have seen. This did not resolve the issue. Next, I tried by controlling the temperature of the environment by putting the PS3 in a mini-fridge and maintained a temperature of 70F degrees. This did not resolve the issue. Thus ends my assumption that the issue is overheating.
Next I tried playing another game, (game title doesn’t matter), for a total of 2 hours and didn’t have any crashes.
I have tried different power cables, original and un-official brands. This did not resolve the issue.
I have tried different HDMI cables, original and un-official brands. This did not resolve the issue.
I have tried different televisions. This did not resolve the issue.
What I have learned:
Gearbox Ticket Support states they aren’t responsible for the issue and will not re-issue my original save file. And Positive and Proactive Resolution is not high on their Policies and Procedure Scope.
Cross-Saving constantly will keep me from losing everything, but since this is a manual step I still continue to lose game time. I would have to quit and cross-save every time I finish a zone or get loot.
All I want is my game to stop crashing and my original save file restored. Is that too much to ask? For something that I paid for and spent time on.
And yet I keep playing and buying your products. I think that is called a Loyal Customer…