Well it’s not like we pay real money for these so it’s not a big deal for me. Additionally there are multiple ways to get packs without paying for them.
Completing challenges in missions, you can get any pack including epic packs from this.
Ranking up your command rank.
Ranking up your character rank. Getting to rank 13 gives you an epic pack.
Then there are all the items you can get from bosses and chests in missions.
I can see how this could be frustrating to people. I honestly don’t mind though. When you go to open the pack you’re already committed to spending that money. More times than not, you get 2 items. If the 500 credits is a substitute for a skin you already have I’m quite happy with this.
You mention the net loss when buying the 1900 packs, with the chance of getting the 500 credits. So is the root issue of this conversation about the net loss of the investment of a pack? If so, why not talk about the epic packs that cost MUCH more and the loss is far greater, where as far as I know the credit packs don’t exist (they very well could but I’ve never seen one nor have read anything about them containing them)
If that’s not the root of the conversation, bringing up net loss is moot.
I can understand getting excited that you bought and opened a pack and momentarily see the silhouette of what appears to be a skin or taunt to only have it turn out to be credits instead. Maybe to help keep expectations in line they can update the description to say it can contain credits and change the shape of the icon to be strictly a coin so when you open it you don’t get this momentary false expectation.
Admittedly when I got mine I was hoping for a new skin. I’ve already unlocked quite a few of them so it’s becoming more rare. However I was still happy that I got quite a bit back out of it since the majority that I open just contain two crappy items.