Cross save from ps3 to ps4 issues

Looked through the forums, couldn’t find anyone with the same issue. Trying to cross save characters from bl2 from ps3 to ps4. Both are updated. I upload character from ps3 and it works fine, but when I go to download it on the ps4 it doesn’t switch to my old character. I’m losing my mind, help please!

Hi @canucks4ever, by chance, have you submitted a support request via http://support.gearboxsoftware.com? If you haven’t, I would suggest it. It will give the team some info and help get the ball rolling on helping you out!