Cross save question

Hi…Moving from the PS3 to PS4, I’m having a problem transferring a character.

There are two characters in the game I’ve started. One is mine the other is a friend’s for our coop game.

I’ve created two accounts on the PS4 for us and have been able to cross save both characters, but only I am able to see them. Player 2 is only able to create a new character and not load the cross saved character. Any ideas?

Thank you!