Crroupted file says character pending.... i Was level 17 im so mad

so this happen to my buddy when he was level 11 and he lost everything anc had to start all over… im level 17 seriously … how can i get it back it just keeps saying character pending??

You might not be able to. There are quite a few people with this issue, some losing level 40+ characters. If you have to restart back up your save games

User -> Documents -> My Games -> Borderlands 3 -> Saved