Deleting ba ranks and unlocked skin's

For some reason the game keeps deleting all the badass tokens and skins i unlock everytime i exit and start the game again. If someone can tell me how to fix it it would be great thanks

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What platform are you using?

Feel free to submit a support ticket here
https://gearboxsoftware.zendesk.com/anonymous_requests/new

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Playstation 4

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Hopefully this will help! https://gearboxsoftware.zendesk.com/entries/65266070-Items-and-Customizations-Disappearing-Between-Sessions

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Thanks for the link but my ps4 isnt connected to the internet so shift wouldnt work would it?. And i always have done the proper way to exit the game for the other characters and they still lose their ranks and what not

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Iā€™m having the exact same problem. You should check your badass points to see if it has stopped recording ranks.

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