Diamond Loot Chest - False Advertising STOP SUPPORTING GEARBOX

Edit:
It is confirmed, depending on your region you may not get a Super Deluxe Edition on PC, even if you have the Collector’s Edition. I am from the United Kingdom in case you are wondering. I read so many news sites in my region confirming that the collector’s edition had a Super Deluxe Game, example: https://uk.ign.com/articles/2019/09/12/borderlands-3-release-date-collectors-edition

Is Gearbox happy to take our money? Yup! Is Gearbox allowed to mass advertise this and get away with it? Yup! What do they even gain by selling a standard and deluxe COLLECTOR’S EDITION? More money due to confusion!

ANOTHER EDIT

PC version pre-order page (UK):

https://www.game.co.uk/en/borderlands-3-with-diamond-loot-chest-game-exclusive-2601727

Xbox version pre-order page (UK):

https://www.game.co.uk/en/borderlands-3-super-deluxe-edition-with-diamond-loot-chest-game-exclusive-2601731

If you look at the store pages you will notice one main difference one says “Borderlands 3”, the other says “Borderlands 3 Super Deluxe”, can you even believe that?

In other words, if you want to call me an idiot/fool/moron (or whatever) for not reading small print, fair point, I am indeed those things for trusting Gearbox and believing that if I followed their marketing and went straight from a video to a pre-order I would have everything.

ORIGINAL:
Pre-ordered Collector’s edition on EGS, no idea where the heck I am supposed to find my Super Deluxe Edition bonuses (or what the heck I was thinking - should have gone for Xbox One X, then waited for Steam release). Redeemed two codes that came with my game (Neither of which said anything about Super Deluxe Edition, on them); one was for the game itself and the other was for golden weapon skins, beyond that I can’t find anything that says “Super Deluxe Edition”.

On the EGS itself it says “owned” on Borderlands 3, but the Deluxe Edition says “unavailable”, the Super Deluxe Edition says “unavailable” and the Season Pass says “buy now”. Are you kidding me? Do you mean to tell me I received a DOWNGRADE on a COLLECTOR’S EDITION? Wtf!

And before anyone says “cHeCk ThE mAiL bY PaUsInG aNd GoInG tO sOcIaL”, I have obviously already done that, no toy box pack, no retro skins, no neon skins, no Gearbox skin pack… Nice one guys, you choose an inferior launcher (People said it was bad, but holy **** never thought it was THIS bad) and now you have completely ruined my BL3 experience.

If there is anyone else here experiencing this BS, please comment below.

P.S.:
That cardboard box you describe as a “steelbook”, what even? Unless one of your supplier’s has messed up and given me the wrong stuff something is definitely wrong here.

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The Steelbook is packed separately in the cardboard outer shipping box, under the other items usually. The way I found out was to turn the boxes upside down and carefully dump everything out, lol! That also helped because of how snugly everything was packed, it ended up being the easiest way to get everything out. The Steelbook is in a paper outer sleeve, just like most New Release Blu-Rays.

I’m really baffled as to how you didn’t find the Steelbook, as your Download Code for the game (or game disk if you ordered a console version) is inside it! Without the Steelbook, you can’t even install your copy! :face_with_raised_eyebrow:

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This is all I received:


How else would I be able to PLAY the game and know I don’t have the items, did you think before you typed?

Closest thing to Steelbox:

I emptied everything otherwise I wouldn’t be typing this would I? So if you actually have something useful to add besides stating the obvious, then feel free to stop commenting.

Edit: didn’t properly censor some information on one of the links.

Edit 2: And apologies to Jack for being so rude

Yeah, that doesn’t match up at all to what we’re receiving here in the States. What country are you in? Perhaps your region’s version doesn’t actually come with a Steelbook? :man_shrugging:

The same thing happend to me.
I bought the Super Deluxe edition and i side my steelbook there were 0 codes, yes 0!
Not even the ones for the cosmetics that everyone else received! I’m gutted…
Subitted a ticket a both gearbox and 2k.
Been waiting nearly 24 hours for a reply now.

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In that case GG Gearbox nice scam, definitely abandoning this franchise after this.

Edit:
And apologies to Jack for being so rude

Hi,

Same for me, ordered at game UK. Got the loot box containing an empty “paperbook” in the package and not in the loot box but next to it I got a normal game version. I asked at game and in the live chat I got told that my deluxe version is being shipped separately by different carriers… So I very much hope I will get it… Seems to be a bit odd though. No email or anything from game mentioning that, and they even emailed me to say the mask will be shipped separately. It’s PC and I think that’s the difference, there doesn’t seem to be a super deluxe with steel book for pc…?

Does anyone else know something about this?

Definitely very different here in the States, I pre-ordered from Gamestop, and the Steelbook with my Epic Games Download Code for the Super Deluxe Edition was in the box with everything else. It seems strange to ship that separately, but I hope you all receive what you paid for sooner, rather than later.

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Hey, I also only recieved the Standard Edition with my Diamond Loot Box :anguished: I’m happy to know I’m not the only one but… we paid the most out of everyone only to recieve like half of what we paid for. I know it’s just a couple skins but they could’ve at least given us the season pass… I really hope they’ll start dishing out those codes soon, do you guys think they will? Or have we actually been scammed and we’re now stuck with the standard edition?

Edit: I also put in a support ticket to Gearbox…2 days ago! I wish they would give us some kind of update letting us know if it was a mistake or not. But man, we’ve been super scammed out of our money, paying double the amount of the Super Deluxe Edition! And we don’t even have a way to upgrade our game! :persevere:

3 Likes

U.S. here, got my box from GameStop also, but didn’t have a chance to open it until today because I was moving across country.

All I had in the collectors box was a cardboard place holder - no game, no steelbook, nothing but cardboard and crushed dreams of playing tonight. Not really sure what to do about it but submit a ticket.

Game responded to me ^^

We got scammed, currently compiling a huge thread for this.

2 Likes

I’ve received my loot box edition for BL3 from GAME UK. But inside the game box I find a code for the game and the golden weapon pack. How do i get my other stuff like season pass, and other stuff in the super deluxe edition

Thanks for the reply.
Not what I was expecting to hear. I thought the collectors edition was meant to come with everything PC or console versions

It is the base game, because mass false advertising! Currently compiling a huge thread for this.

Could you send a link to thread pls

Yeah, I got into a live chat with customer support only to be told I got exactly as advertised and that in fact the super deluxe edition was available with the DLE for PC! Which is, by the way, total ■■■■■■■■ since I’d made my order back in MAY. Every other platform got the Super Deluxe edition with their DLE, there wasn’t even an option to choose standard edition! What in the hell is the excuse for PC not getting one? Totally outrageous.

help get traction of this. This is unacceptable https://twitter.com/SirReasoner/status/1173980918287142918

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So I asked at Game AGAIN and now they’re telling me that they don’t sell a pc super deluxe version and never advertised that on their website so I cannot get one.
How is that possible?!
What fan would want a collector’s edition and then not the best game edition?!
Also the worst thing, there is no way to upgrade… While it’s possible to buy the dlc (for a hell of a lot of money) it doesn’t seem possible to get the deluxe content… And I definitely don’t want to spend money on it after purchasing a 220£ Collectors edition…
Does anyone know who to write about this?
Game say they don’t have a pc deluxe edition, they cannot offer one.

I got told that Game doesn’t offer a PC Super deluxe or Deluxe Version for PC at all. That’s why it doesn’t come with it and why they can’t give it to us now…

While I completely understand the frustrations and anger that all of you have, and I would be feeling exactly the same way if I’d experienced the same thing, please do NOT blame Gearbox for this, as they had NOTHING to do with this decision. It is their intention that ever player that bought the Diamond Loot Chest Collector’s Edition should receive the best edition of the game with it. It would seem the decision to give only the basic, “Bare Bones” edition of the game instead was a decision made by rogue retailers (Game and possibly others) probably in an effort to generate extra profit by giving a cheaper version of the game.

By all means, take the time out of your life to write an actual, real LETTER, on actual PAPER, and MAIL IT by old-fashioned SNAIL MAIL to both 2K Games (the publisher/distributor for Gearbox’s games) or your regional distributor for the games, and also to the retailer you purchased from. Even in this digital world of 2019, a physical letter mailed to a company carries more weight, and thus gets more results, than an email or a Tweet you can fire off in 5 seconds from your phone, specifically because the mailed letter requires more effort on your part.

Lest you doubt what I’m saying, know this: I am a retail professional who’s been in the industry for 30 years. Every time a dissatisfied customer writes an actual letter to my employer’s corporate offices and mails it to them, it gets results.

No one on these forums can promise you any particular result for your efforts, but what do you have to lose? For the cost of a postage stamp or 2, there’s at least a tiny chance you might get the same thing those of us here in the States received with our DLC Collector’s Edition. You won’t know unless you try.

May the Force be with you, always. :slightly_smiling_face:

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