Did not receive Early Adopters pack after completing requirements

I preordered the super deluxe edition and did the survey and I’ve been playing BL3 since the moment it went live, but I have not received the early adopters reward. I took a brief look but haven’t seen any useful info on how to fix this. Plz help

Hi, got the SDE on disc for Xbox. There was a code inside similar to the Shift Codes.
If you’re in game you open the menu and choose ‘social’. Get to the tab ‘Shift’ and put it in. If succesfully you get to the tab ‘Mail’ (the next right to ‘Shift’).
You should have mails inside that you have to click at and the stuff will wander into your inventory.
By the way this works also for the Golden Keys.

Worked for me, hope it heps.