Didn't Receive VIP Weapon BL2

I saved over 4000 VIP Points and went and got The Ogre ive been seeking for months. Unfortunately it did not grant me this spectacular weapon in my game. This is strange because I used 4000 points to get a Veruc a while ago and it went right onto my game… please help. Thank you all

A post was merged into an existing topic: Shift and VIP reward redemption issues (Master Thread)