Echo Extension not working on my end

I’ve got the ECHO extension on my twitch, it’s added as overlay 1 on twitch extensions, the game category is Borderlands 3, and watching it from my Twitch Live creator dashboard it says I have it. However when I go on twitch and go to my livestream, the extension only allows me to go to Events > Link Shift account (which is already linked). Everything else is greyed out. However, if I watch someone else’s stream, I can see events, player inventory, profile, etc…

Anyone know a solution?