The game won’t run on my computer; it freezes during the claptrap load screen in both DX11 and DX12. Changing my audio device didn’t help, either. I have run out of fixes to attempt.
Yesterday, I initiated a refund request with the Epic Game Store.
I was told that since I had spent more than two hours “playing” (trying to get the game to to main menu) I was not eligible.
That’s $100 I am out for a game I can’t play.
What do I do? I have contacted the NC BBB, the FTC and my state’s AG office. I have tried tweeting about it, but I’m not a twitter guy and have no following. I got one of the useless email CS people to bump me up to his (supposed) manager and was told no, still, despite explaining that what they were attempting is blatantly illegal in my state. I tried contacting Gearbox support to see if by any chance they could tell Epic to gimme my dang money, no response yet.