Epic Launcher save file issues

Hello community, the same issue that I reported before continues, Epic support have done nothing to fix it. I logged in another computer to play a while but the account showed a character level 20. I logged out from that system and when I got home turned my regular gaming computer an now shows the same old saved. I do not want to spent time in a game in which you cannot be confident on getting your progress saved. Has anyone be able to get their data back? O have read all support pages, even Epic’s support and their big fix is a prompt message that you received… guess what! I did not received any message and as I told the Epic agent, all computers where online, hardwired and with the cloud saved enabled - meaning… the issue is not what they thought. Any feedback besides looking at the previous versions of the save file? because there is none.