The forum FAQ on changing your username says to change your Shift username, because that is what Gearbox uses.
Clearly this is not the case. When I first signed up for shift a week ago, LITERALLY THE FIRST THING I DID was change my username.
I log into this site for the first time a half-hour ago (as of writing), it’s still using an eMail-based one.
The frustrates me greatly because there isn’t really any labelled area for site-support anywhere - I can’t post in the area of the FAQs as they are locked - the only instructions I can find are ones that clearly didn’t work. I don’t expect to get any help here either, but this is the only place I can seem to even find.
All I can say is BOY am I glad I used my eMail address that didn’t have my real name in it (as dumb as this address is).