Game crashed and my 30+ hour character is gone

My game crashed (for the 100th time) and my level 37 Zane that I played over 30 hours with is gone.

How does this even happen?

Is there a way to fix this?

IF you have Cloud Saves turned on (which it should be by default) you can try downloading your most recent cloud save. That’s the only option on Xbox One, since MS won’t give you access to your game saves to be able to back them up on an external drive yourself. It’s my biggest beef with my Xbox One.