Game fails to open

Description: During installation, the game stops downloading repeatedly giving me a “Disk Write Error” message. After installation the game failed to open. NOTE: this was solved by uninstalling, then reinstalling, but I thought I’d put it here anyway.

Observed Results: Un-playable game

Steps to reproduce:

  1. Attempt to download the game using the key given by email
  2. After installation, launch the game to be greeted by an error message

Expected results: For the game to launch successfully, and gameplay to commense

Build:???

NOTE: The error message received upon launch:

LowLevelFatalError [File:t:\MAHOGANY-MPAD0-WIN64\main\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 233]
Direct3DDevice->CreateBuffer(&Desc,pInitData,StructuredBufferResource.GetInitReference()) failed
at t:\MAHOGANY-MPAD0-WIN64\main\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11StructuredBuffer.cpp:77
with error E_INVALIDARG

(0x00007ffdaa3595fc) KERNELBASE.dll!0x00000000AA3595FC
(0x00007ff6c75e1edb) MahoganyGame-Win64-Shipping.exe!0x00000000C75E1EDB
(0x00007ff6c758a618) MahoganyGame-Win64-Shipping.exe!0x00000000C758A618
(0x00007ff6c7a0e90e) MahoganyGame-Win64-Shipping.exe!0x00000000C7A0E90E
(0x00007ff6c7a03f0e) MahoganyGame-Win64-Shipping.exe!0x00000000C7A03F0E
(0x00007ff6c7d112ab) MahoganyGame-Win64-Shipping.exe!0x00000000C7D112AB
(0x00007ff6c79fd1cd) MahoganyGame-Win64-Shipping.exe!0x00000000C79FD1CD
(0x00007ff6c7acd175) MahoganyGame-Win64-Shipping.exe!0x00000000C7ACD175
(0x00007ff6c736a8fa) MahoganyGame-Win64-Shipping.exe!0x00000000C736A8FA
(0x00007ff6c736654a) MahoganyGame-Win64-Shipping.exe!0x00000000C736654A
(0x00007ff6c736674a) MahoganyGame-Win64-Shipping.exe!0x00000000C736674A
(0x00007ff6c736d800) MahoganyGame-Win64-Shipping.exe!0x00000000C736D800
(0x00007ff6c9dd3737) MahoganyGame-Win64-Shipping.exe!0x00000000C9DD3737
(0x00007ffdaa6613d2) KERNEL32.DLL!0x00000000AA6613D2
(0x00007ffdaceb54e4) ntdll.dll!0x00000000ACEB54E4
(0x00007ffdaceb54e4) ntdll.dll!0x00000000ACEB54E4

DirectX error of some sort; the correct and necessary runtimes are supposed to be installed with the game by Steam. Glad to hear you got it solved, though.

This might be a good one for our support team to get some more info on. Submit a ticket over at http://support.gearboxsoftware.com and they’ll investigate for you. Thanks!

I’m actually having the same issue even after I uninstalled and reinstalled I’m still getting it. It could be an issue with my computer idk. Should I submit a ticket as well?