Game freeze loading claptrap dance [Mac]

game freeze during the loading with claptrap dance. try every pc solution found on forum for the same problem.

MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
3,5 GHz Intel Core i7 double cœur
16 Go 2133 MHz LPDDR3
Intel Iris Plus Graphics 650 1536 Mo
Catalina 10.15.2

need help to found a solution