Game problem borderlands the pre sequel

Hello, I downloaded the game from epic games and I am getting an error like this. Can you help me?

asxas

Apparently, this occurs when the system is trying to run both 64bit and 32bit code at the same time. It could be an issue with your .NET framework, or a corrupted download or incompatible driver version?

You can open a support ticket for further assistance from 2K support.

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bro thank you, I tried both options but neither the framework nor the direct x could fix the problem.

OK, hopefully the support desk can help out.