Game unavailable?

jjvtky · September 13, 2019, 12:32am

I preordered B3 as normal, but I cannot play it. The game is marked as available in the store feed, and whenever I join the B3 page inside the store it’s marked as unavailable. It is not on my library neither

(I’m in spain atm, spain/uk).

necronomicon_mortis · September 13, 2019, 1:12am

Hi, i am in Spain, try to restar epic games launcher and see.

jjvtky · September 13, 2019, 1:15am

Nothing

Screenshots 1/2

necronomicon_mortis · September 13, 2019, 1:18am

Umm weird… try to change language to Spanish.

jjvtky · September 13, 2019, 1:28am

Same, no changes. I was reinstalling the EGS just in case but that didn’t fix it either

onceepic · September 13, 2019, 8:11pm

any luck with your unavailable button?

jjvtky · September 15, 2019, 1:35am

Yeah, after contacting EG support and the support of the web I bought the game from (Instant Gaming), they realised they sent me the pre purchase extra content code thinking it was the game code. That is why the access from the game was removed from the EG account until I redeemed the game code (which they sent me right after they realised). After that I could access the full game no problem.